Learn more about the people responsible for guiding CDS:
Andrea Young, President
As global president, customer experience for Advantage Solutions, Andrea Young leads commercial strategy, growth, and delivery of retail experiences in a portfolio that has business operations in ten regions globally. Leveraging a blend of physical, digital, display, and virtual experience models, all businesses under her direction operate with a simple remit to build brands, inspire consumer advocacy and drive product sales.
Young’s progression to the global role comes after successful leadership in helping Advantage to materially grow their market share in the experiential segment, and in-store retail experiences specifically, post joining Advantage ten years ago. During this window of time Advantage Marketing Partners has been named the No. 1 Experiential Marketing Agency in the United States by Ad Age magazine for eight consecutive years.
In addition to leading new and organic commercial growth, Young is a founding member of Advantage’s Diversity, Equity, and Inclusion Board and passionate about building diverse, inclusive, and affirming associate communities for Advantage families around the globe.
Prior to joining Advantage, Young built a decade-long career with the Omnicom Group of companies where she held senior leadership roles at The Marketing Arm, National In-Store Merchandising Services, and U.S. Marketing and Promotions.
Young holds a bachelor’s degree in economics and sports management from Rice University.
Roy Timmerman is Vice President of International for Club Demonstration Services, a subsidiary of Daymon Interactions.
He has been working in the retail industry since 2003 and during his time at Daymon Worldwide, Roy held several leadership positions throughout Asia and Europe. Roy was named Vice President of International for Daymon Interactions in 2010, where he managed multiple demonstration business units in Asia, Europe and South Africa.
In 2015, Roy was appointed to his current position with CDS. He is based in Japan and focuses his attention on our international business including Australia, China, France, Japan, Korea, Spain and Taiwan.
Dongkil Shin is the Director of Human Resources for APAC overseeing HR for CDS Australia, China, Japan, Korea and Taiwan.
Dongkil has been with Daymon Korea and CDS Korea since 2015. During her time as HR Manager for both Daymon Korea & CDS Korea, she contributed to implementing both local and global HR policies/processes, including onboarding, transfers, promotions and global mobility for Korea team. In addition, she played a pivotal role in managing the restructure of Daymon Korea.
In 2019, Dongkil was appointed to her current position. She has been instrumental in implementing local and global HR policies/processes, managing HR global projects and initiatives across Asia Pacific region.
Kirsten Alford Osborne is the Senior Vice President of Customer Experience Innovation. Kirsten leads Advantage’s Strategy and Innovation Center of Excellence which is focused on driving program diversification and growth through new, customized, channels and services.
She joined Advantage in 2015 and has helped launch and oversee regional and national retail platforms. In 2018, she led the development and launch of the Strategy and Innovation Center of Excellence and a supporting Analytical Hub to help expedite innovation and conversion throughout the experiential enterprise.
She joined the CDS team in 2021 to help actively drive turn-key demo evolution and help bring innovation to life for Costco, their members, and their vendors.
In 2016, Kirsten received the Advantage Pillar Award for Culture and the Top Women in Grocery Senior Executive Award. She joined Advantage 16 years of merchandising and marketing experience at retailers like Target, where she spent the 8 years prior to joining the team.
Ashley Whitley, Director, Global Technology Products
Ashley is responsible for the strategic planning and management of the technology products supporting the CDS business, globally.
She joined CDS in 2021. Ashley works with the internal teams to understand the business process, seeks opportunities where technology can enable efficiency and uses strategic planning to ensure the IT platforms can evolve alongside the business they support. Prior to joining CDS, Ashley was a Business Engagement/Products Manager for the rest of the Advantage Demo retail teams, managing the platforms which supports sales, scheduling, staffing and executing of demo events. Her career began at Advantage in the ‘Retail Continuity’ segment supporting teams and technologies related to merchandising, distribution audits, and sales in retail.
Ashley takes pride in her role as a translator; helping often-non-technical business users and leadership translate their needs to technical engineers and product teams. And conversely helping share technical details to the users in a way in which facilitates ease of understanding regardless of technical skill.
Osamu Yamada is Japan Country Manager of Club Demonstration Services (CDS), a subsidiary of Daymon Interactions.
Osamu joined the company in 2018. Before he joined the company, he was General Manager of Trade Marketing Department Coca-Cola Customer Marketing Company. He developed and implemented category and channel strategies and oversaw five divisions.
In his previous roles he worked for Diageo Japan, Master Foods Japan, Budweiser Japan and NISSEI Colt.
Don Dohanyos is the former president of Club Demonstration Services, a subsidiary of Daymon Interactions and the preferred in-house marketing provider for Costco for nearly 30 years.
Don joined the company in 1989, a year after CDS was founded. He rose through the leadership ranks beginning as the company’s first controller, implementing fiscal policies and procedures that brought stability and order to the fast-growing company.
He then transitioned from finance to operations, demonstrating his impact on the company’s growth both nationally and internationally. Under Don’s leadership, CDS secured business with Costco across the United States, Mexico, Korea, Japan, Taiwan, Australia, Spain, France, and Canada.
He created programs that provided consistency in the quality and standards at CDS and across all Daymon Interactions events, lending its efficiencies and impactful results to its retail partners.
Don received two PDS Outstanding Achievement Awards (in honor of the company’s co-founder, Peter D. Schwartz) for his financial contribution as well as his impact on Daymon Interactions’ international expansion.
He believes that the strength of any organization is its people, and he is proud of the dedication and results his team achieves around the world.